Service Retention Dashboard

Proactive AI outreach for at-risk BMW owners

Win-BackLapsed customer, no visit in 12+ months

2014 i8

High-Voltage System Inspection + Coolant Flush

180d overdue

Win-BackLapsed customer, no visit in 12+ months

2014 i8 • Ionic Silver

VIN: WBY2Z2C55EVX33019

High-Voltage System Inspection + Coolant Flush

Last visit: Nov 15, 2022 · 180 days overdue

Pure Impulse PackageHarman KardonHeads-Up Display

Insight: No visit in 2+ years. Likely using indie shop. Most indies can't service HV system. Win-back opportunity.

At RiskService overdue or engagement declining

2023 M3 Competition • 6MT

30K Service (Oil, Filters, Inspection)

21d until due

At RiskService overdue or engagement declining

2023 M3 Competition • 6MT • Wildberry Metallic

VIN: WBS43AY02PCK78234

30K Service (Oil, Filters, Inspection)

Last visit: Apr 20, 2024 · 21 days until due

M Carbon Bucket SeatsM Carbon Ceramic BrakesM Driver's Package

Insight: 30K service approaching. Last visit was 9 months ago. High-value enthusiast, don't lose him.

OpportunityNew customer or upsell potential

2025 X3 30e xDrive

First Oil Change + Multi-Point Inspection

60d until due

OpportunityNew customer or upsell potential

2025 X3 30e xDrive • Alpine White

VIN: 5UX53DP09S9L41892

First Oil Change + Multi-Point Inspection

Last visit: Oct 1, 2024 · 60 days until due

Premium PackageParking Assistance PackageComfort Access

Insight: New owner, first service coming up. Traded in a Honda CR-V. Critical time to build loyalty.